The Amazon Firestick is a fantastic device, but, like all electronic devices, it is occasionally plagued by problems. If your Firestick isn’t working properly, be sure to check out our troubleshooting guide, which will assist you in getting back to watching your favourite streaming content as soon as possible.
The Amazon Firestick is a fantastic device that allows you to easily stream content from virtually any streaming platform directly to your television set. The Amazon Fire TV app store, as well as Amazon’s Luna game streaming service, both have a large selection of games to choose from as well. However, if you are having problems with your Amazon Firestick not working, this guide will be of assistance.
According to the nature of the problem you’re experiencing with your Fire TV Stick, you may need to try a variety of different solutions to resolve it.
Having said that, restarting your Fire TV Stick, and in some cases, your router can resolve many of the most common issues that arise.
If nothing else works, a factory reset will completely wipe the device, but it will also fix a variety of problems.
Fortunately, there are a few simple steps you can take to get back on track and enjoying your favorite shows or movies in no time. Here are a few solutions to common problems to help you get your Fire TV Stick back up and running as quickly as possible.
Amazon Firestick Not Working: 7 Common Problems
We’ll take a look at the seven most common issues that Amazon Firestick users have to deal with in this article. Your most likely solution will differ depending on which of these problems you are experiencing. When it comes to some of these issues, there is, however, a great deal of overlap between them.
If you’re looking for a one-size-fits-all solution to a problem with your Amazon Firestick, restarting the device, either through the settings menu or with the remote as described below, is the best course of action. You can also try restarting your WiFi router to see if that helps. Many of the most common problems will be resolved as a result of this.
If none of the solutions on this list work, the last resort for the majority of problems is to perform a factory reset, which we will discuss later in this article. This will necessitate going through the entire setup process again, as well as possibly reinstalling any apps you may have previously installed — but it will have the best chance of resolving any stubborn issues.
Amazon Firestick Is Showing a Blank Screen
Restart the Fire Stick if necessary.
In the event that your Amazon Firestick is only showing a blank screen, the first thing you should try is to restart the device. Pressing and holding the “select” and “play/pause” buttons together for approximately five seconds will accomplish this without allowing you to access the settings screen.
The Fire TV logo will appear to indicate that the device has been shut down and is restarting, which is also a signal that you can release your grip on the controller’s buttons for the time being.
Make sure your batteries are in good condition.
If this does not occur and the device does not reboot, check to see if the batteries in your Fire Stick remote are still fresh and in good condition. Because the Alexa-enabled remote uses Bluetooth rather than infrared light like a traditional remote, it requires powerful batteries to function properly.
Examine the network connection
If the Fire TV device is still only displaying a blank screen after all of your attempts, the final step is to ensure that the device is properly connected to your television’s HDMI port.
You have the option of connecting the Amazon Firestick directly to your television or using the short HDMI cable that comes with the Firestick if you require more space. First, Amazon recommends that you check to see if the connection cables that came with the device are working properly before attempting to use any third-party cables. A good idea is to try a different HDMI port on your TV if there are several available.
Amazon Firestick Isn’t Responding
Restart the Fire Stick if necessary.
Similarly to the previous issue, one of the most effective things to do when confronted with a Fire TV device that is refusing to respond is to restart the device by pressing and holding the “select” and “play/pause” buttons at the same time for a few seconds.
Make sure the batteries are in good condition.
If that doesn’t work, check to see if the batteries in your remote are still good because the Bluetooth connection that the Alexa remote uses consumes a little more power than a standard remote.
Remove the remote control from the wall outlet.
The restart command may not work even if your remote’s batteries are brand new. If this is the case, you can simply disconnect the device from the power source and leave it for about a minute before plugging it back in to restart the device. When you plug it back in, you should see the Fire TV logo appear on the screen as the device restarts.
Select “Enable Display Mirroring” from the drop-down menu.
Navigate to the “display and sounds” section of your Fire TV device’s settings menu and select it. You’ll find an option to “Enable Display Mirroring” in this section of the configuration options. However, while many devices should be able to mirror your Fire TV even if this mode is not enabled, enabling it will make it easier for other devices to locate your Fire TV.
Make use of the same WiFi network as before.
If things are still not working properly, check to see that both your Amazon Firestick and the device from which you’re trying to mirror are connected to the same WiFi network as your Firestick. Amazon also suggests that the devices be within 30 feet of each other, so if the connection isn’t working properly, moving the devices closer together may help.
Make sure your devices are up to date.
Finally, if either device isn’t up to date, it may result in Fire Stick mirroring issues, so make sure to check for updates on both the Fire TV and any other devices you might be using.
Firestick Buffering Issues
In the event that you’re experiencing buffering issues with your Amazon Firestick, there are a few steps you can take to hopefully improve the connection.
Restart the Fire TV Stick as well as the WiFi router.
You can try restarting both your Fire TV device and your WiFi router to see if this is a normal issue to begin with.
Carry out speed tests
Allowing your router to restart will allow you to run a speed test on another device that is connected to your WiFi network to determine if the results are what you expect them to be. There are also speed test apps available on the Amazon Fire TV app store, but we are unable to vouch for the accuracy of the results provided by these apps.
Bring the Fire Stick and Router closer together.
Lastly, if things are still loading slowly, try to position the Amazon Firestick and your router as close together as possible, and remove any obstructions that may be preventing the Firestick and the router from communicating.
The Fire Stick application crashes.
resetting the firestick
A reset to the factory defaults button located at the bottom of the “my Fire TV” settings tab will completely wipe the device, but it will also fix a number of issues that have been plaguing the device.
Software should be reinstalled, restarted, and updated.
The following are a couple of recommended fixes for apps that are frequently crashing on your Amazon Fire TV. You can try uninstalling and reinstalling the app first, and then restarting the device to see if that helps. It can also be useful to check for Amazon Firestick updates in case there is a problem with outdated software on your Firestick.
Make Use of the Appropriate Power Cord and Adapter
It’s also a good idea to make sure you’re using the power adapter and power cord that came with the package. Because the Amazon Firestick is powered by a USB power supply, it is possible to connect it to a phone charger or even a USB port on your television, but doing so is not recommended by the manufacturer.
Using a third-party power adapter may not provide enough power to the Amazon Firestick, or it may deliver power in an irregular manner, both of which could result in apps crashing or the device freezing.
Attempt a Factory Reset to see if it helps.
The final option is to perform a factory reset. The Amazon Fire Stick will be completely reset if you use this feature, which can be found at the bottom of the “my Fire TV” tab in its settings menu. This means you’ll have to go through the entire Amazon Firestick setup process all over again before you can use the device for the first time.
The Fire TV Stick will not connect.
Forgetting About The Amazon Firestick
You can check the network status by pressing the “play/pause” button on the “Network” tab of the settings menu, or you can forget the network by pressing the “menu” button on the same tab.
Restart the router if necessary.
First and foremost, if your Amazon Fire TV Stick is having trouble connecting to your WiFi network, you should attempt to reconnect by restarting your WiFi router. It is usually easiest to do this by unplugging the router, allowing it to sit for about a minute, then plugging it back in and waiting for it to complete its boot-up process. As a precaution, you may want to restart your Amazon Firestick device while you are waiting for this to happen.
Forget about using the WiFi network.
If both devices have been restarted and the Amazon Firestick is still unable to connect to the WiFi network properly, navigate to the “Network” page of your Firestick’s settings and press the menu button (the one with three horizontal lines) to erase your network’s settings on the Firestick. Then sign back into the network to ensure that you are able to reconnect to it.
Bring the Firestick and the router closer together.
If the Amazon Firestick is unable to detect your WiFi at all, try moving the router and the Firestick closer together and removing any objects, particularly metal objects, that may be in the way of the two devices communicating.
Examine the router’s compatibility
Last but not least, make sure that your WiFi router is compatible with your Amazon Fire TV. Since the Firestick can connect to almost all 5 GHz and 2.4 GHz networks, it’s unlikely that they won’t work together, but older routers may have trouble connecting.
The remote control for the Fire TV is not responding.
add a remote control to your firestick
To pair a remote with a Firestick, go to the settings menu and select the “add new remote” button. Then hold down the “home” button on the remote for approximately 10 seconds until the pairing is complete.
Make use of brand new batteries.
The remote control for the Fire TV connects via Bluetooth rather than infrared, as is the case with more traditional remote controls. Bluetooth connectivity increases the bandwidth between the two devices, allowing for Alexa voice control to be used with the connected devices.
The disadvantage of this is that the remote can deplete batteries much more quickly than some might expect and will not operate on batteries that are too low in power to function properly. Consequently, if you’re having trouble with your Firestick remote, the first step you should take is to replace the batteries.
Reconnect the Fire TV Remote Control to the TV.
If you’ve already tried new batteries and are still having problems with your Amazon Firestick remote, try reconnecting the remote to the Firestick by pressing and holding the “home” button on the remote for approximately 10 seconds. If possible, use your smartphone to navigate to the Firestick’s settings menu and select “add new remote” under the “controllers and bluetooth devices” tab.
Restart the Firestick if necessary.
You might also try restarting the device by unplugging it, or performing a factory reset if you have access to the Firestick’s settings through your smartphone.
Conclusion: The Firestick is not functioning.
Hopefully, one of the solutions to your problem was included in our list; if not, you may still want to experiment with some of the solutions we provided. As is true of most electronic devices, a simple restart will usually do the device some good. Otherwise, if all else fails, a factory reset will frequently resolve any issues at the cost of wiping everything stored on the device, so it is worth trying first.
Have you encountered numerous problems with your Fire TV Stick? Are you still satisfied with the device, or do you believe that a different streaming dongle would be preferable? Did our solutions assist you in overcoming your difficulties? Please share your thoughts in the comments section below, and as always, thank you for reading.